Frequently Asked Questions

Booking a holiday home is easy! You can visit our website and browse through our property listings. Once you find the perfect home for your stay, select your dates, and proceed with the booking process. You can also contact our customer support team for assistance.

Our holiday homes come fully furnished with all the essential amenities for a comfortable stay. This includes furniture, bedding, kitchen appliances, Wi-Fi, and more. The specific amenities provided can vary from property to property, so please check the property listing for detailed information.

Yes, utility charges such as water and electricity are usually included in the rental price. Please review the property details for clarification or contact our team for assistance.

All of our holiday homes offer regular housekeeping services, including cleaning and linen/towel changes. The frequency of these services can vary depending on the property. Please refer to the property listing for specific details on housekeeping services.

Check-in and check-out procedures will be provided to you prior to your arrival. Generally, check-in time is in the afternoon, and check-out is in the morning. Our team will coordinate with you to ensure a smooth arrival and departure process.

Yes, there is typically a minimum stay requirement for holiday home bookings, especially during peak seasons. The minimum stay duration can vary depending on the property and time of year. Please check the property details for information on minimum stay requirements.

Our cancellation policy may vary depending on the property and booking conditions. Generally, we offer different cancellation options such as free cancellation within 12hrs unless the check-in time is within 72hrs from booking or flexible cancellation with some charges. Please review the property's cancellation policy during the booking process or contact our team for further details.

Modifications to bookings may be possible, depending on availability and the specific terms and conditions of your reservation. Please reach out to our customer support team as soon as possible if you need to make any changes to your booking.

Absolutely! We strive to make your stay as comfortable as possible. If you have any specific requests for additional services or amenities, such as airport transfers, private chef, grocery shopping, or baby equipment, please let us know in advance, and we will do our best to accommodate your needs.

We have a dedicated customer support team available to assist you during your stay. If you encounter any issues or have questions, simply reach out to us via phone, email, or through the communication channels provided. We will promptly address your concerns and provide any necessary assistance.

Subject to availability, you may be able to extend your stay. We recommend contacting our team as early as possible to inquire about the possibility of extending your reservation. We will do our best to accommodate your request and make the necessary arrangements.

Yes, parking is available at most of our holiday homes. The availability of parking spaces and any associated fees will be outlined in the property details. Please review the information provided or contact our team for specific parking arrangements.

Yes, we greatly value your feedback and encourage you to leave a review after your stay. You can share your experience and provide feedback on our website or through designated review platforms. Your input helps us improve our services and assists future guests in making informed decisions.